At Welborn Industries Pvt. Ltd., we believe your personal data belongs to you.

We treat any information that relates to an identified or identifiable individual as “personal data.” This includes information that directly identifies you — such as your name, email address, phone number, or billing address — as well as information that can reasonably be linked to you, such as your IP address, device information, or order history.

For example:

• Your name and contact details are personal data.
• Your billing or shipping address is personal data.
• Your order details and warranty records are personal data.
• Your device information or IP address may also be considered personal data if it can be linked to you.

Aggregated or anonymized information that cannot identify you is not treated as personal data under this Policy.

This Privacy Policy explains how Welborn collects, uses, protects, and shares your personal data when you use our website, mobile application, or services.

At Welborn Industries Pvt. Ltd., we respect your right to control your personal data.

Under applicable Indian laws, including the Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw your consent at any time
• Nominate another person to exercise your rights in case of incapacity or death
• File a grievance regarding the processing of your personal data

If you choose to exercise your rights, you will not be denied services unfairly or treated in a discriminatory manner.

How Can You Exercise Your Rights?

To submit a privacy request, please contact us at:

📧 legal@welbornindia.com

To protect your data, we may require identity verification before processing your request.

When Can Welborn Decline a Request?

There may be situations where we cannot fulfill your request, including:

• When we are legally required to retain certain records (for example, tax or transaction records)
• When deletion would compromise fraud prevention or security investigations
• When the request is unreasonable or affects the privacy of other individuals

If your request cannot be fulfilled, we will inform you of the reason, subject to applicable laws.

If you are not satisfied with our response, you may escalate your complaint to the appropriate regulatory authority under applicable Indian data protection laws.

At Welborn Industries Pvt. Ltd., we believe you can have quality products and strong privacy. We collect only the personal data that is necessary to provide our products and services.

The type of data we collect depends on how you interact with us — whether through our website, mobile application, e-commerce platform, warranty registration, or customer support.

1. Account & Contact Information

When you create an account, place an order, or contact us, we may collect:

• Name
• Email address
• Mobile number
• Billing and shipping address
• Company name (for business customers)
• GST details (if applicable)

2. Order & Transaction Information

When you purchase products or services from us, we may collect:

• Product details
• Order history
• Invoice information
• Payment method details (processed securely through payment gateways)
• Warranty registration details

We do not store complete debit or credit card numbers on our servers.

3. Device & Technical Information

When you use our website or mobile application, we may collect:

• IP address
• Browser type
• Device type
• Operating system
• App usage data
• Diagnostic or crash reports

4. Fraud Prevention & Security Information

To protect our customers and business, we may collect and analyze:

• Device identifiers
• Transaction risk signals
• Security-related logs

5. Usage Data

We may collect information about how you interact with our website or app, such as:

• Pages visited
• Products viewed
• Search queries
• Time spent on pages

6. Communications You Provide

When you contact us via email, customer support, social media, or warranty claims, we may retain records of those communications.

Are You Required to Provide Personal Data?

You are not required to provide the personal data we request. However, if you choose not to provide necessary information, we may not be able to process your order, deliver products, provide warranty services, or respond to support requests.

Yes. In some cases, Welborn Industries Pvt. Ltd. may receive personal data about you from third parties, depending on how you interact with our products and services.

We may receive data from:

• Marketplace platforms
• Payment gateway providers
• Logistics and courier partners
• Marketing and advertising partners
• Authorized distributors

We process such information only for legitimate business purposes such as order fulfillment, warranty support, and fraud prevention.

Welborn Industries Pvt. Ltd. uses personal data to provide our services, process transactions, communicate with you, ensure security, and comply with legal obligations.

We process personal data based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests

We use personal data to:

• Operate our website and mobile application
• Deliver products
• Provide repair and warranty support
• Maintain customer accounts
• Improve user experience
• Prevent fraud and maintain security
• Send important service-related communications
• Comply with tax and regulatory requirements

We do not use automated decision-making systems that significantly affect you without human oversight.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

Welborn Industries Pvt. Ltd. does not sell, rent, or trade your personal data.

We may share personal data with:

• Payment processors
• Courier and logistics partners
• IT and hosting providers
• Marketing and analytics service providers
• Government authorities where legally required

All service providers are required to protect your data and use it only for authorized purposes.

We implement appropriate administrative, technical, and physical safeguards to protect personal data from unauthorized access, misuse, alteration, disclosure, or destruction.

These safeguards include:

• Secure server infrastructure
• Encrypted payment processing
• Restricted internal access
• Role-based access controls
• Regular monitoring and updates

In the event of a data breach affecting your personal data, we will comply with applicable reporting obligations under Indian law.

Welborn manufactures and sells camera accessories that may be used by individuals of all age groups, including those under 18 years of age.

Under Indian law, a child is defined as an individual under 18 years of age.

Our website and mobile application are intended for general audiences. Personal data collection involving minors should occur with parental or guardian involvement where required by law.

If we become aware that personal data of a child has been collected without appropriate authorization, we will take necessary corrective action.

Yes. Welborn uses cookies and similar technologies to:

• Enable essential website functions
• Improve user experience
• Analyze website traffic
• Measure marketing effectiveness

Cookies may include strictly necessary cookies, performance cookies, and marketing cookies.

You may control cookie preferences through your browser settings. Disabling cookies may affect certain website features.

Personal data may be processed outside India through trusted service providers such as cloud hosting platforms, e-commerce platforms, payment processors, and analytics providers.

Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are maintained and applicable legal requirements are followed.

Welborn Industries Pvt. Ltd. is the Data Fiduciary responsible for processing your personal data.

At Welborn Industries Pvt. Ltd., protecting your personal data is a core responsibility.

We communicate privacy and security standards internally and ensure employees handle personal data responsibly and in accordance with applicable laws.

We restrict access to personal data on a need-to-know basis and periodically review and improve our privacy and security practices.

If you have questions about this Privacy Policy or about how we handle your personal data, you may contact:

• Privacy & Legal: legal@welbornindia.com
• Website or Mobile App Issues: developer@welbornindia.com
• General Queries & Product Information: info@welbornindia.com
• Accounts & Finance: accounts@welbornindia.com
• E-commerce & Orders: ecommerce@welbornindia.com

Grievance Officer: Mr. Rajesh Gupta
Response Timeline: Within 30 days of receipt of complaint

If you are not satisfied with our response, you may approach the appropriate regulatory authority under applicable Indian law.